Frequently Asked Questions
Everything you need to know about shopping with The Home Senses.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
The Home Senses accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to include more international destinations in the near future.
Can I modify or cancel my order after it's been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is processed for shipping and cannot be changed, though you may return it once it arrives.
Are your products covered by a warranty?
Yes, most of our home goods come with a 1-year limited warranty against manufacturing defects. Specific warranty details can be found on individual product pages.